Privacy Policy

1. Our Commitment to Your Privacy

1.1 Our Privacy Promise

At Uniqability, we are dedicated to protecting your personal information. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and follow applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR 2018).

You can find the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner: www.oaic.gov.au.

This document explains how we manage your personal information and outlines your rights. “Uniqability,” “we,” or “us” refers to the organisation, while “you” refers to the individual whose personal information we may collect.

1.2 Definitions

“Personal information” refers to any data or opinion, whether accurate or not, that identifies or can reasonably identify an individual, as defined by the Privacy Act. For simplicity, we refer to this as Personal Data throughout this policy.

“Sensitive information” includes data about someone’s race, political opinions, religion, union membership, criminal history, or health status. We only collect or use this kind of information when necessary for our work, with your permission, or when legally required or allowed.

2. Information We Collect

2.1 Clients, Customers, and Partners

When you contact us about our services or become a client or partner, we may create a record that includes your personal information. The data we collect varies based on the service you’re using but may include:

• Name, phone number, email, address, and other contact details

• Details about your employer or the organisation you represent

• Job title or role

• IP address

• Communications such as enquiries, feedback, or testimonials

• Social media usernames

• Any other personal details you provide

For clients, we may also collect:

• Government-issued identifiers (e.g., CRN, NDIS number, JSID)

• Next-of-kin or family contact information

• Sensitive information related to your health or support needs

2.2 Employees and Applicants

When hiring or assessing candidates, we collect information such as name, contact details, qualifications, work history, and references.

Some of this may come from you directly, or from recruitment agencies or referees. If we offer you a role, we may request further details like your tax file number, superannuation information, birthdate, or other relevant information. We may also collect sensitive data as required.

2.3 Other Individuals

We may also gather personal details from people who aren’t direct clients or staff — such as contractors, service providers, or participants in events we help coordinate. The kind of information we collect will depend on your role and interaction with us and might include your name, contact info, employer, or public feedback.

If events involve photography or filming, you may be identifiable in the images or recordings.

On occasion, for example in the case of an injury at an event, we may need to collect sensitive health information, either with your permission or in urgent situations.

You are not obligated to share personal information with us, but choosing not to may affect the services we can provide.

2.4 Website Visitors

We collect basic data from users who visit our websites, such as browser type, IP address, and usage patterns, primarily through cookies. This helps us customise your experience. You can change your cookie settings through your browser, but doing so might limit your access to some content.

3. Why We Collect Personal Data

We collect only the personal data necessary to operate our business effectively and provide our services. This may include:

• Delivering services to you or in collaboration with third parties

• Responding to your queries or feedback

• Organising or managing programs, events, or competitions

• Researching and improving our services

• Keeping you informed about news or opportunities

• Recruitment and volunteer management

• Handling complaints or administrative matters

Data may be collected directly or indirectly (e.g., from your social media, our partners, or service providers). We also use data to help us innovate and improve.

Note: We do not store sensitive medical data in combination with identifying information unless strictly necessary.

4. Online Interactions

You may browse our websites anonymously. If you choose to provide your details (e.g., via a form), we’ll handle your data per this policy.

Cookies are used to enhance your browsing experience. These small files store basic information on your device and help customise site features. While the data collected through cookies doesn’t identify you personally, it informs us about usage trends.

We encourage caution when sharing personal data online. Our websites may link to other websites, but we are not responsible for those sites’ privacy practices.

5. Anonymous Engagement

While we understand the desire for privacy, most of our services require us to identify individuals. If you wish to remain anonymous or use a pseudonym, this may limit our ability to work with you or provide services.

6. How We Store and Protect Data

Your personal data may be stored in hard copy or digital format, using secure databases managed by us or by trusted third-party providers (within Australia or internationally).

We safeguard this data through security measures like locked storage, passwords, encryption, and network protections such as firewalls.

When no longer needed, data is securely destroyed or de-identified in accordance with legal requirements.

7. Direct Marketing

We may occasionally contact you to promote services, events, or other opportunities. You can opt out of these communications at any time by contacting us.

Even if you opt out of marketing, we may still contact you for administrative reasons relating to your relationship with us.

8. Disclosure of Your Information

8.1 Clients and Customers

We may share your personal data with service providers or third parties when required to deliver services you’ve engaged us for. This will only occur with your consent or as required by law.